When it comes to a business, building a team and culture are items that Just for You Flowers and Gifts owner Kristy Pagel takes seriously.
The Just for You team at 1108 E. Chestnut St., Chilton is currently 10-plus strong, and is looking to grow. From designers, customer service, delivery drivers and behind the scenes members, Pagel said she is always looking to add the right person and looks at the core values she has in place.
“Every business needs to focus on building their team,” Pagel said. “It starts with establishing your core values, creating a vision and setting direction. This is the foundation of our business; any business. When it comes to recruiting, schedules and daily operations, as owners and employers we have to challenge ourselves to do things differently in today’s market. It’s not unique to the floral business."
When Pagel and Schwenck first took over Just for You from the Coffeen’s, they were charged with the task of blending current and new team members and Pagel said she was very fortunate to have employees prior to the takeover that were open to change. “Blending two teams is hard to do, especially when not all employees work at the same time. I don’t take that for granted.”
As the owner of multiple businesses, Pagel utilizes and blends the basis of her entire coaching and consulting business into her role at Just for You. As the leader and business owner, Pagel states she has core items when it comes to setting a direction and vision for the culture and team which she needs to communicate with her team.
With every team member working part-time or flex schedule, it is vital for there to be trust and respect for one another, which are both core items for the culture Pagel strives to create at Just for You. “We need to be able to give critical feedback and still respect each other.” Not only is trust and respect vital, but Pagel also focuses on strengths, needing to know her employee’s skills, talents and passions. Pagel also stated that it is important to know that the right person is in the right position and has the head (skills), heart (passion) and capacity (time) so that when in the right role, there will be job satisfaction. "It’s a win:win for us both. If they are happy, I’m happy.”
In Pagel’s toolbox to help build the desired culture are "Traction" by Gino Wickman, which is Pagel’s foundation for planning, and "Strengths Finder" by Tom Rath, which is Pagel’s tool of choice to understand people’s skills and talents.
Partnered with strength-based work is a need to thrive, ability to grow and continuing education personally and professionally. Pagel said that she and two other designers had recently taken a bridal class, and the entire team had attended the state convention to help continue sharpening skills.
Another part of continuing education is the up-and-coming Christmas workshop that will be taking place Nov. 10 at Neighborhood Pub and Grill which will be Just for You’s first public workshop since Pagel took ownership of the business. There is limited space for the workshop, and more details will be available very soon.
Although Pagel will be speaking during the workshop, there will also be multiple teachers. “I get way more pride seeing others thrive,” Pagel said. “For me, it’s about empowering others.”
With six floral designers on the Just for You team, creativity and uniqueness is seen in the work that is presented, thanks to each designer’s style. Much like snowflakes, no two bouquets are the same. Each one is beautiful, with the appearance and presentation being professional, creative and made with care.
Another core value Pagel mentioned was to have fun. She wants her team to enjoy their work and to have fun. “Smiles and laughter are a must. Life is short. The day I stop having fun, I’m done,” Pagel said.
Just for You Flowers and Gifts is a part of the Tri-County News' Preferred Business Sponsor program.